Complaints

Company Details

Scope of Services Covered by the Complaints Procedure

The complaints procedure covers:

• On-site and online training courses
• Consulting services
• Technical supervision and inspections
• Digital products (e-books, online courses)

Our Commitments

GTR Engineering is committed to:

1. Delivering projects through competent personnel with the appropriate qualifications
2. Providing services in accordance with the agreement and implementation plan
3. Ensuring appropriate conditions for the provision of services

Grounds for Filing a Complaint

The Customer may file a complaint in the event of:

• Identifying non-conformities during project implementation
• Noticing irregularities during a training course or inspection
• Technical problems with access to digital products
• Product non-conformity with the description

How to File a Complaint?

What Should a Complaint Include?

• Customer details (first name, surname, address, email)
• Order or contract number
• Description of the non-conformity or problem
• Customer's request (e.g. refund, repair, replacement)
• Documentation (if available)

Deadlines

• Deadline for filing a complaint: no later than 14 days from the completion of the service or the discovery of the problem
• Processing time: response within 14 days of receiving the complaint (by email or telephone)

Complaint Form

Contact

If you have any questions regarding the complaints procedure, please contact us:

Email: office@gtr-engineering.com
Phone: +48 577 661 005